ARA VIAJEGET IN TOUCH
02 SELECTED WORK

Digital Operations

Turning repetitive administration into structured, trackable workflows.

A series of process-improvement initiatives focused on reducing reliance on manual tracking and creating clearer digital workflows for recurring operational requirements.

BACK TO HOMEPAGE
— DIGITAL FORMS
  1. MANUAL REQUEST
  2. DIGITAL FORM
  3. STRUCTURED DATA
  4. CRM
  5. FOLLOW-UP

Replacing fragmented information collection with structured digital forms designed to capture the information required for operational processing.

01

Digital Form

INTERFACE PLACEHOLDER
  • Structured information capture
  • Consistent required fields
  • Feeds directly into the CRM
  • Clear operational handover
02

Reminders & Tracking

INTERFACE PLACEHOLDER
  • Renewal and expiry triggers
  • Automated notifications
  • Follow-up ownership
  • Status visibility
— AUTOMATED RENEWALS
  1. RENEWAL DATE
  2. AUTOMATED REMINDER
  3. CLIENT ACTION
  4. OPERATIONS FOLLOW-UP
  5. STATUS TRACKING

Helping move renewal tracking away from manually monitored email reminders toward structured digital notifications and follow-up workflows.

— DOCUMENT & ID EXPIRY MONITORING
  1. EXPIRY DATE
  2. REMINDER
  3. CLIENT / MEMBER ACTION
  4. FOLLOW-UP
  5. UPDATED RECORD

Automating reminders for personal identification expiries to support timely follow-up and reduce the risk of missed operational requirements.

— WORKFLOW DESIGN
  1. CAPTUREStructured intake
  2. REVIEWValidation and operational checks
  3. ACTIONProcessing and follow-up
  4. MONITORRenewals, expiries and ongoing requirements
— SELECTED CONTRIBUTIONS

PROCESS REDESIGN

Identifying repetitive manual processes and translating them into clearer digital workflows.

DIGITAL FORMS

Helping structure information collection through digital forms.

AUTOMATION

Supporting automated reminders for recurring operational requirements.

OPERATIONAL VISIBILITY

Creating clearer tracking and follow-up mechanisms.

CRM TRANSFORMATION

The system and information architecture.

DIGITAL OPERATIONS

The workflows and automation operating around it.

Together, these projects reflect a broader approach to digital transformation: structuring information, simplifying processes and creating systems that support more consistent operational delivery.

VIEW CRM TRANSFORMATION