— FULL EXPERIENCE

Where governance, systems and people meet.

From international client operations to institutional corporate governance and hands-on digital systems delivery — turning complex statutory obligations, regulatory reporting and multi-team handoffs into structured, system-driven operations.

BACK TO HOMEPAGE

FROM OPERATIONS TO TRANSFORMATION

As my responsibilities grew, my focus increasingly moved toward improving how work is delivered — translating manual processes and operational requirements into clearer systems, workflows and digital solutions.

Jan 2026 — Present

Operations & Administration Manager

Corporate Services

Rosemont Partners Consultancy Limited, DIFC

Lead operations, administration and client-service delivery across a portfolio of 100+ corporate and private-wealth structures spanning 10+ jurisdictions.
Supervise and mentor a team of professionals, coordinating priorities across clients, leadership, compliance, relationship managers, banks, advisers and regulators.
Conduct structured one-to-one goal-setting, performance reviews and developmental coaching sessions with direct reports, aligning individual growth with operational delivery, service quality and team accountability.
Oversee client onboarding, KYC/CDD, banking coordination, compliance documentation and ongoing operational requirements.
Coordinate periodic tax transparency and regulatory filings across corporate and private-wealth structures, including FATCA and CRS classifications, portal registrations and annual submissions.
Support Source of Wealth and Source of Funds corroboration and the review of multi-tiered international ownership structures to identify Ultimate Beneficial Owners.
Lead company-wide Zoho CRM implementation and optimisation, translating operational and compliance requirements into practical workflows, digital forms, dashboards and reporting.
Redesign manual processes into standardised, system-driven workflows; lead testing, issue resolution and continuous improvement.
Take ownership of Saudi Arabia setup operations, coordinating new entity setup requirements and assigning delivery responsibilities across the team to support consistent execution and service delivery.

SELECTED CONTRIBUTION

DIGITAL TRANSFORMATION

Leading the transition from manual operational processes toward structured digital workflows, CRM-based data management and automated reporting.

View CRM training announcement on LinkedIn ↗

OPERATIONAL SCALE

Supporting service delivery across 100+ corporate and private-wealth structures spanning 10+ jurisdictions.

PEOPLE LEADERSHIP & DEVELOPMENT

Running structured one-to-one goal-setting, performance reviews and coaching sessions with direct reports to build capability and accountability.

REGULATORY REPORTING

Coordinating FATCA and CRS classifications, registrations and annual submissions alongside wider tax transparency and regulatory filings.

CROSS-FUNCTIONAL LEADERSHIP

Coordinating clients, leadership, compliance, relationship managers, banks, advisers and regulators across complex operational requirements.

SAUDI ARABIA OPERATIONS & SETUP

Taking ownership of Saudi Arabia setup operations, coordinating requirements and allocating assignments across the team to establish a structured and scalable delivery process.

Explore the Saudi Arabia market entry framework ↗

Dec 2022 — Dec 2025

Operations & Administration Officer

Corporate Services

Rosemont Partners Consultancy Limited, DIFC

Managed 100+ SPVs, Foundations, Family Office structures and private-wealth entities across ADGM, DIFC and related jurisdictions.
Supported UAE Free Zone companies with incorporations, renewals, amendments, licensing, visas and ongoing corporate administration.
Coordinated offshore company formations and administration across the Cook Islands, BVI and Marshall Islands.
Managed client onboarding, KYC/CDD, banking coordination, account-opening support and compliance documentation.
Prepared and coordinated FATCA and CRS classifications, registrations and annual submissions across client entities, alongside wider regulatory and statutory filings.
Compiled Source of Wealth and Source of Funds documentation and unwrapped multi-tiered ownership structures to identify Ultimate Beneficial Owners.
Coordinated with regulators, banks, advisers, clients and international stakeholders to maintain timely and accurate delivery.
Initiated the digitisation of manual client reminder processes by replacing email-based tracking with digital forms and automated notifications, helping ensure timely client follow-ups and reducing the risk of missed reminders.

SELECTED CONTRIBUTION

DIGITALISATION OF CLIENT REMINDERS

Replaced email-based tracking with digital forms and automated notifications, supporting timely client follow-ups.

CORPORATE STRUCTURES

Hands-on experience across SPVs, Foundations, Family Office structures and private-wealth entities.

CLIENT & STAKEHOLDER COORDINATION

Coordination across clients, regulators, banks, advisers and international stakeholders.

COLLEAGUE OF THE YEAR · 2025

Recognition received at Rosemont Partners Consultancy Limited, DIFC.

FROM OPERATIONS TO CORPORATE SERVICES

Moving into corporate services expanded my focus from day-to-day execution into structured operations, corporate administration, governance and complex stakeholder coordination.

Feb 2022 — Dec 2022

Global Sales Coordinator | Executive Support

Jumeirah Group Headquarters

Supported five senior global leaders across MEASA, Europe and the Americas, coordinating complex calendars, international travel, meetings, documentation and executive priorities.
Took ownership of departmental P&L and budget management within the first three months, monitoring expenditure, tracking variances and supporting financial planning and reporting.
Reported to the Senior Finance Director on departmental budget performance, preparing financial information and supporting management reporting and decision-making.
Coordinated international sales roadshows, conferences and industry events across multiple markets, managing logistics, schedules, travel arrangements and follow-up activities.
Worked closely with Procurement, Legal, Finance, HR, Sales and external suppliers to coordinate event requirements, documentation, approvals and operational matters.
Prepared management reports, presentations and operational documentation, consolidating information across teams and ensuring senior stakeholders had timely updates.

SELECTED CONTRIBUTION

EXECUTIVE OPERATIONS

Supported five senior global leaders across multiple international markets.

FINANCIAL ADMINISTRATION

Took ownership of departmental P&L and budget management within the first three months.

INTERNATIONAL COORDINATION

Coordinated international sales roadshows, conferences and events across multiple markets.

CROSS-FUNCTIONAL OPERATIONS

Worked across Procurement, Legal, Finance, HR, Sales and external suppliers.

FROM CLIENT EXPERIENCE TO INTERNATIONAL OPERATIONS

My early career was rooted in high-touch client experience and international business operations, shaping how I approach service, communication and operational delivery today.

Oct 2017 — Feb 2022

Client Relations Executive — Brand Loyalty

Jumeirah Group Contact Centre

Managed relationships and service delivery for VIP and high-value loyalty members, handling complex requests and delivering personalised customer experiences.
Supported CRM-based loyalty operations, customer engagement and member retention while contributing to user testing and process improvements.
Worked across multiple stakeholders and service teams to resolve issues, maintain service standards and deliver timely client support.

CAREER FOUNDATION

High-touch client service
Relationship management
CRM-based operations
Cross-functional problem solving
Personalised service delivery